Returns
Most products ship straight from the manufacturer, so returns follow the manufacturer's rules. Here's the short version, with no surprises. The full terms are in our Refund Policy.
Damaged or short on delivery
- Inspect while the driver is there. Note damage or shortages on the delivery receipt before you sign, and take photos.
- Report noted damage within 2 business days, and hidden damage within 5 calendar days, to sales@a-zws.com with photos and your order number. Keep the packaging.
- We handle the claim with the manufacturer and carrier and arrange a repair, replacement or refund once it's approved.
Wrong item
If we sent something different from your order or written quote, tell us within 5 business days and don't install it. We'll arrange the correct item and the pickup at no cost to you.
Other returns
- Every return needs a Return Authorization (RA) from us first. Ask within 30 days of delivery.
- Standard items may be returnable if unused, uninstalled and in original packaging, as the manufacturer allows. We tell you in writing whether it can come back and the exact fees before anything ships, and nothing is charged until you accept.
- Custom, built-to-order, assembled, installed or used items, and items marked "Non-returnable (manufacturer policy)," can't be returned for change of mind.
Who pays for a return
For change-of-mind returns, you pay the return freight, the original shipping isn't refunded, and a 28.5% restocking fee applies. If the mistake is ours (a wrong or damaged item), we cover it.
Start any return or claim at sales@a-zws.com with your order number.