Refund policy

Returns and Refunds Policy

Last updated: October 1, 2026

A-Z Warehouse Solutions is the name under which A-Z CREATIONS + CONSULTING LLC does business ("we," "us"). We sell heavy-duty storage cabinets, workbenches, lockers, and material handling equipment, mainly to businesses, schools, and government buyers. Most products ship directly from the manufacturer by LTL freight, and many are built or configured to order. Because of that, our return rules follow the manufacturers' rules. Please read this page before you order.

1. Freight damage and shortages

  • Inspect before you sign. Count the pieces and check every crate, pallet, and carton while the driver is there. Write any damage or shortage on the delivery receipt / bill of lading (BOL) before you sign, and take photos. You may refuse a clearly damaged shipment; write "refused, damaged" on the BOL.
  • Tell us fast. Report damage or shortage noted on the BOL within 2 business days of delivery. Report hidden damage found after unpacking within 5 calendar days of delivery. Shorter windows for some products: where the product page or quote states a shorter window, that shorter window applies. For example, for Vestil products you must report visible damage within 24 hours of delivery and give us written notice within 48 hours (email with photos to sales@a-zws.com), because that's the manufacturer's claim deadline. We show any shorter window on the product page and quote before you buy. Send the signed BOL, photos, and your order number. Keep all packaging, because the carrier may inspect it.
  • What we do. When damage is noted on the BOL (or hidden damage is reported on time), we file and manage the claim with the manufacturer and the carrier for you. As soon as the manufacturer or carrier approves it, we arrange a repair, replacement part, replacement unit, or refund. We'll ask the manufacturer to replace sooner where it agrees, and we'll keep you updated. Carrier claims can take weeks or months.
  • If damage isn't noted or reported on time, the carrier and manufacturer usually deny the claim. For business orders, we then can't offer a free repair, replacement, or refund. Signing "clear" tells the carrier the shipment arrived in good condition.
  • Household (consumer) orders: we bear the risk of loss until delivery. Please still follow the steps above so we can recover from the carrier.

Wrong item shipped (not what your order or written quote says): tell us within 5 business days of delivery, and don't install or use it. We'll arrange the correct item and the pickup at no cost to you.

2. Returns need approval first

  • Every return needs a Return Authorization (RA) number from us before anything ships back. Returns sent without an RA may be refused by the manufacturer and can't be refunded.
  • Ask for an RA within 30 days of delivery. Tell us your order number, the item, and the reason.
  • Before you send anything, we check the manufacturer's return rules and tell you in writing whether the item can be returned, where it goes, and the exact fees.

3. What can and can't be returned

  • Custom, configured, or built-to-order items (for example, special sizes, colors, drawer layouts, or add-on options) are not returnable unless they arrive damaged (section 1) or aren't what the written quote says.
  • Standard stock items may be returned if they are unused, uninstalled, and in the original packaging, as approved by the manufacturer.
  • Items that have been assembled, installed, bolted down, modified, or used are not returnable, except for warranty issues (see our Terms of Service).
  • Non-returnable (manufacturer policy): some manufacturers don't accept returns at all. Items marked "Non-returnable (manufacturer policy)" can't be returned because you changed your mind, ordered the wrong item, or no longer need it. We show this mark before you pay: on the product page, in the cart or checkout notes, and on your written quote. Defective items, wrong items, items that aren't what the written quote says, and items damaged in shipping (section 1) are still covered.

4. Fees on approved returns

  • Restocking fee: 28.5% of the product price, or the manufacturer's restocking fee if it is higher . We tell you the exact fee in writing before you return anything. You must accept the fee in writing before anything ships back, and no fee is charged until you do. If you don't accept, you keep the item and owe no fee.
  • Shipping and return costs on buyer-caused returns: if you return an item because you changed your mind, ordered the wrong item, or no longer need it, you pay all original shipping and freight charges (they aren't refunded), the return freight, and any other return costs (such as liftgate, residential, or pickup fees charged by the carrier), in addition to the restocking fee . Heavy items ship back by LTL freight, which can be expensive, so we give you the cost before you decide.
  • If the error is ours or the manufacturer's (wrong item shipped, defective item, item not as quoted, or shipping damage noted on delivery and handled under section 1), you pay no restocking fee, no original shipping, no return freight, and no other return costs.

5. Refunds

  • After the manufacturer receives and inspects an approved return, we refund the amount due (less any fees you accepted) to your original payment method within 10 business days .
  • Your bank or card issuer may take a few more days to show it.
  • Orders paid by ACH, wire, or check are refunded by ACH to the account that paid, or by company check, within the same 10 business days. Unpaid PO/Net 30 invoices are credited instead .

6. Delays and cancelling an order

  • If your order is delayed beyond the ship date stated on the product page, your quote, or your order confirmation, you may cancel for a full refund of anything paid for the unshipped items, as described in our Shipping Policy (section 2).
  • Before we accept your order, we confirm the ship date with the manufacturer. If it's later than shown when you ordered, you can accept the new date or cancel for a full refund before we accept.
  • Otherwise, you can cancel at no charge before we place your order with the manufacturer.
  • After we place it, built-to-order items may not be cancellable once production starts. If the manufacturer allows a cancellation, any fee it charges is passed on to you, up to the full price once production has started. We tell you the fee in writing before you confirm the cancellation .
  • Stock orders that have already shipped are handled as returns (sections 2 to 5).

7. Refused, undeliverable, or redelivered shipments

If a shipment is refused without damage, can't be delivered because of a wrong address or no one available to receive it, or needs a second delivery attempt, the carrier's fees (return freight, redelivery, storage) and any restocking fee you accepted are charged to you .

8. Contact

A-Z Warehouse Solutions (A-Z CREATIONS + CONSULTING LLC)
Contact us at sales@a-zws.com or (269) 442-4892
Email: sales@a-zws.com